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In this blog, I will discuss effective User Interface design for Social Media platforms. I'll shine the light on sites that should be admired for doing it well and say, "thanks for playing" to the others. Beneath the surface of creating a "community that clicks", I also love talking about Internet marketing, online trust & user reputation, as well as the economics of contribution.
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Google is getting sneaky

4/25/2008 | posted by
Meredith Kench
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MKench

I hate when products have options I probably don't want auto checked by default. Well that's not entirely true - I love it when I comment on some blogs (like UniversalHub) and it subscribes me automatically to be notified when others comment on the same post. I can easily shut that off in my subscription settings. I like that particular feature because if I comment on a post, I'm probably interested when others reply to that.

Now on the other hand, when Google tells me there is a new version of Google Desktop I expect  to install that app, and ONLY that app. I don't expect what happened – to get some other too. If I wanted that - I would have gone out and installed it myself! I then wondered how it was possible they installed this tool without my explicit permission and I found the auto checked box to ' ’ in the ‘Preferences’ tab, but then hidden under a collapsed ‘Advanced Options’ options section! I mean if you are going to auto check options at least have that section expanded!

This is how it happened: yesterday Google Updater tells me there is an update for Google Desktop – great. I open up the updater tool and see this:

 

I think that’s ok, I will update Picasa too, no problem and I click ‘Install Selected Items’. I’m then on the Current Status tab which shows that I’m updating Google Earth and all kinds of other Google apps I had NOT asked to update/install. Annoyed, I cancel the update and forget about it. That is – until I got back from lunch today and I have these crazy photos I’ve never seen before as my screensaver. And I first thought I got a virus on my machine or something, because I certainly did not install this screensaver or these photos. I log into my machine (it was locked) and go to my screensaver options and sure enough Google has installed some Google Slideshow app!!! I never authorized this download, and I canceled the update process when it attempted to install other programs – apparently that one slipped through – even though my Picasa and Google Desktop didn’t get updated! So the thing I actually WANTED  to update didn’t, but something I didn’t want did? I was really annoyed and wanted to figure out how it happened.

I went to my add/remove programs and had to uninstall the photo slideshow thingy first. Then I went to my Google Updater to find where they had selected these apps I didn’t want. Once again I see the above screenshot – only 2 apps that need to be updated. That was what I saw yesterday too, so clearly something else was happening. I went to the Preferences tab and only saw this:

And I’ve already checked all the other tabs and there is no mention of installing other apps. Then I see this collapsed Advanced Options section, I click it - and that’s where I find the option ' ’ auto checked! Shown below:

Now that’s not really easy for a novice user to find and turn off. I don’t like it – it’s sneaky! Or if you want that in the hidden Advanced Options section, don’t auto check it. I expected more from Google.


 

 
 
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astrout on 5/8/2008
Wasn't Google the company that said "Do No Evil" as one of it's core tenants? It's a shame if they've truly forgotten what got them where they are now.
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Myles Bristowe
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Myles Bristowe
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